Bill W, Richard S,
Last spring I ordered a short Carefree Kover III from Shade pro for my
bedroom slide. It arrived, was in great shape and I installed it. After
doing that I then ordered a longer one for the living area slide. When
it arrived it was marked with black marks about middle the cover as well
as both end caps. The middle was even rubbed through to the metal. The
black could not be clean with everything I tried. I called them,
discussed it issue and sent pictures. Couple of weeks, no response.
Called again and they discussed possible "replacement" of items or
"allowance"...would get back to me. Couple of weeks no response. Called
Carefree and discussed issue. Carefree said it sounded like an issue
they would make allowance, but ShadePro had to initiate the paperwork.
Called ShadePro and related the information from Carefree. ShadePro said
they would do so. Several weeks went by without any word from Shade Pro.
In all this, ShadePro had NEVER called me, I always had to call
ShadePro. finally I disputed the credit card charge with Visa and got
their attention. However, they told Visa that they had "offered" to
replace or allowance...they never did, they discussed it, but never
called and made any offer. Long story, they finally through Visa made an
allowance for the defective unit.
Hope others have experience as on the first item rather than last.
Phil White 03 HR Neptune "Lucee's Ride"
On Fri, Jan 2, 2015, at 03:18 PM, 'Richard D. Smith'
dr4film@... [Monacoers] wrote:
>
> Bill W,
>
>
I am not sure whether ShadePro would come to the Phoenix area to service
>
your patio awning.
>
>
See sevice area here:
>
http://www.shadepro.net/awning_installation_services.html >
>
Also they plan to be at Quartzite later this month according to
their rally
>
schedule. And later they will be in Phoenix for a different rally.
>
>
http://www.shadepro.net/Rallies.html >
>
You could always give them a call to see what they might say.
>
>
Richard S.
>
>
02 Windsor 40 FT/PBT
>
>
06 Pace Cargo "Rolling Garage"
>
>
06 Saturn Vue
>
>
Deukmejian Wilderness Park, La Crescenta, CA
>
>
From:
Monacoers@yahoogroups.com [mailto:
Monacoers@yahoogroups.com]
>
Sent: Friday, January 02, 2015 10:56 AM
>
To:
Monacoers@yahoogroups.com >
Subject: [Monacoers] Carefree Awning Repair - Phoenix, AZ Area???
>
>
As luck would have it, 25 miles from home on the New Year's
holiday, as we
>
proceeded down the road heading for warm climates our big
Carefree awning
>
acted up. I saw the vertical arm covers moving around in the mirror so
>
stopped thinking the awning was not totally closed. Alas, not
only wouldn't
>
it close the last tiny bit but as soon as I powered it up and
touched the
>
switch, it proceeded to open to its full extension and refuse to close
>
again. With lots of roping, pulling and tugging from a ladder, two of us
>
were able to force it to retract by manually pulling on the
complex of arms
>
that support the awning. The fabric roller itself seemed to still have a
>
working spring mechanism as it rolled up neatly as the arms were
forced down
>
(against the piston pressure). It wouldn't stay closed so I
hauled out the
>
duct tape and bound it securely to the moho body and continued
our journey
>
to the desert. Now it needs to get fixed/replaced or whatever.
>
>
Any suggestions for repair service in the Phoenix area? We are
parked in El
>
Mirage so a mobile repair is probably preferable although I'd
drive a ways
>
for the best service.
>
>
Also, any thoughts on just trashing the Carefree unit and
replacing it with
>
something else, even a manual awning? I've read a lot of comments on
>
Monacoers and other RV forums about Carefree's lack of service
and support.
>
What have others done in such a situation? This awning is about 20 feet
>
long.
>
>
Thanks,
>
>
Bill W.
>
2008 Diplomat 36PDQ
>
>
[Non-text portions of this message have been removed]
>
>
[Non-text portions of this message have been removed]
>
>
Links:
1.
https://groups.yahoo.com/neo/groups/Monacoers/conversations/messages/198452;_ylc=X3oDMTJzcjRudHMwBF9TAzk3MzU5NzE0BGdycElkAzEzMjc5MDgwBGdycHNwSWQDMTcwNTEyNjE4NQRtc2dJZAMxOTg0NTIEc2VjA2Z0cgRzbGsDcnBseQRzdGltZQMxNDIwMjI5OTE1?act=reply&messageNum=198452 2. mailto:
dr4film@...?subject=RE%3A%20%5BMonacoers%5D%20Carefree%20Awning%20Repair%20-%20Phoenix%2C%20AZ%20Area%3F%3F%3F
3. mailto:
Monacoers@yahoogroups.com?subject=RE%3A%20%5BMonacoers%5D%20Carefree%20Awning%20Repair%20-%20Phoenix%2C%20AZ%20Area%3F%3F%3F
4.
https://groups.yahoo.com/neo/groups/Monacoers/conversations/newtopic;_ylc=X3oDMTJmMXVlcDB1BF9TAzk3MzU5NzE0BGdycElkAzEzMjc5MDgwBGdycHNwSWQDMTcwNTEyNjE4NQRzZWMDZnRyBHNsawNudHBjBHN0aW1lAzE0MjAyMjk5MTU- 5.
https://groups.yahoo.com/neo/groups/Monacoers/conversations/topics/198447;_ylc=X3oDMTM5YWJpNmR1BF9TAzk3MzU5NzE0BGdycElkAzEzMjc5MDgwBGdycHNwSWQDMTcwNTEyNjE4NQRtc2dJZAMxOTg0NTIEc2VjA2Z0cgRzbGsDdnRwYwRzdGltZQMxNDIwMjI5OTE1BHRwY0lkAzE5ODQ0Nw-- 6.
https://groups.yahoo.com/neo/groups/Monacoers/info;_ylc=X3oDMTJmODAxZDZrBF9TAzk3MzU5NzE0BGdycElkAzEzMjc5MDgwBGdycHNwSWQDMTcwNTEyNjE4NQRzZWMDdnRsBHNsawN2Z2hwBHN0aW1lAzE0MjAyMjk5MTU- 7.
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https://info.yahoo.com/privacy/us/yahoo/groups/details.html 9. mailto:
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10.
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G Phil White
shagphil@... [Non-text portions of this message have been removed]
